Return & Refund Policy

We are well aware that the actual experience of the product when shopping online may be different from the expectation. In order to make you feel more at ease when shopping, we have formulated a flexible and considerate return and exchange policy to protect your rights in all aspects.

I. Intimate return and exchange rules
✅ 30-day worry-free return and exchange: Within 30 days from the date of receipt, as long as the product is in a brand new state (unopened, unused, and with complete labels), you can apply for a return and exchange.
✅ Lifetime guarantee for quality issues: If there are problems with the workmanship or material of the product, we will be responsible to the end regardless of time limit.

Special note:

Customized products and other special categories are not eligible for unconditional return and exchange

The original packaging and all accessories must be retained for returned products

II. Complete the return and exchange in four simple steps

1️⃣ Initiate an application: Apply through the official website "My Order" self-service application, or contact online customer service

2️⃣ Quick review: Review completed within 2 hours on weekdays, postponed on holidays

3️⃣ Convenient return:

Free door-to-door pickup (covering 300+ cities nationwide)

Or send it back by yourself (freight paid first, quality problems we reimburse)

4️⃣ Super fast refund: Refund completed within 24 hours after signing

III. Flexible choice of refund method

💰 Return by original route: Automatically return according to payment path

🎁 Balance voucher: Choose voucher to get an additional 5% compensation

🔄 Exchange priority: Same style but different colors/codes are given priority, no waiting

IV. We do more
✨ Free alteration service: If the size does not fit, you can enjoy one free alteration (limited to designated styles)
✨ Return and exchange packaging: Provide environmentally friendly recycling packaging to reduce resource waste
✨ Member exclusive rights: VIP customers enjoy SF Express two-way free shipping privileges

Warm reminder:

During the promotion period (such as Double 11), the return and exchange period is extended to 45 days

For overseas order returns, please consult customer service for exclusive solutions