Shipping Policy

1. Delivery range and time efficiency
🌍 Domestic delivery:

Covering the entire mainland of China (including remote areas)

Standard delivery: 2-5 working days (priority delivery to provincial capital cities)

Expedited delivery: 1-3 working days (extra fees required)

🌐 International delivery:

Supports 50+ countries/regions worldwide

Standard international delivery: 7-15 working days

Express delivery: 3-7 working days (DHL/UPS)

2. Shipping standards
🛒 Domestic orders:

Free shipping for orders over US$299

A basic shipping fee of RMB 15 will be charged for orders under US$299

Remote area surcharge: US$10

✈️ International orders:

Real-time calculation of shipping costs (automatically displayed at checkout)

Optional prepaid tariff service (avoid customs clearance delays)

3. Shipping process

Order processing:

Orders before 16:00 on working days will be shipped on the same day

Customized products will be shipped within 7-10 working days

Logistics tracking:

Send a text message/email with a tracking number after delivery

Check the logistics status in real time on the official website "My Order"

Special period:

May be delayed by 1-2 days during holidays/promotions

4. Delivery precautions
📦 Packaging standards:

Use environmentally friendly reinforced packaging

Special protection for fragile items

Privacy packaging (does not display product information)

❗ Important tips:

Please ensure that the delivery address is accurate (change the address before shipping, contact customer service)

Be sure to inspect the goods when signing for them (if the outer packaging is damaged, it can be rejected on the spot)

Please contact customer service for verification in time if you have not received the goods for a long time

5. Special services
🎁 Gift service:

Free gift packaging (remarks required)

Handwritten greeting cards can be attached (fill in when placing an order on the official website)

🏪 Delivery options:

Delivery during designated time periods (9:00-12/14:00-18/19:00-22)

Pick up at a pick-up point (cooperating convenience store/express locker)